Frequently Asked Questions

 

Q. What is the physical filtration level in microns?
A. 1

Q. What type of filter is used?
A. The filter is a sediment activated carbon fibre filter

Q. What is the filter lifetime in litres and months? What is the filters replacement cost?
A. The filter is rated at 12,000 litres which is perhaps 9-12 months of continuous use. Replacement filters cost £35.

Q. What are the pH output levels for this specific model?
A. 3.8 - 10.2

Q. Are there pre-set outputs or are they user configurable?
A. 7 pre-sets, each one user configurable

Q. How precise are the control levels of the pH outputs?
A. Increments of 0.1 pH

Q. What is the difference between electrode platinum Plating and Coating?
A. The thickness! Plating is the thinnest possible layer to give the appearance of a solid metal of the outer material. A coating is thicker and thus more durable

Q. What is the output flow rate for British municipal supply in litres per minute?
A. Typically 5 l/min, about 3 times faster than any other ionizer.

Q. Does it have a output flow rate monitor in litres per minute?
A. Yes, displayed with accuracy to 0.1.

Q. What is the length and coverage of the warranty, does it cover the electroylsis cell?
A. The warranty is 10 years on parts and lifetime on the cell, subject to proper care and maintenance.

Q. Who is the manufacturer of the AlkaTech? - I can't find any details about them.
A. The manufacturer is Vidalite who has been producing ionizers since 1989. Based in Canada with manufacturing facilities in the East, Vidalite have focused on providing leading technology equipment to industry, with more recent production of domestic equipment under various global brands including Harmony, AlkaTech, E-Power and Gold Fox. Vidalite are noted for the following awards:
- 1996, Golden Brain Award, (New Invention of Medical Equipment, Taiwan)
- 1997, Silver Award, (Numberg, Inventor Show, W. Germany)
- 1999, Outstanding Inventor, ( 3rd Chinese Taipei Inventor Show, Taiwan)